Support
Snappy Staff support
One address, answered by the people who build the app. Some things we can fix, and some belong to whoever writes your rota — this says which is which.
Get in touch
Email support@snappystaff.co.uk, or use the support screen in the app.
We aim to acknowledge within 2 working days. We are a small team in Dundee working UK hours. There is no phone line for Snappy Staff and no overnight or weekend cover — if a shift is wrong tonight, your manager can fix it faster than we can.
Ask us, or ask your manager
| Ask your manager or owner | Ask us |
|---|---|
| A shift is wrong, missing, or assigned to the wrong person | The app crashes, freezes or will not load |
| Your holiday request has not been answered | You cannot sign in, or you have landed in an empty account |
| Your availability is not being taken into account | You were not invited to the business, or the invitation does not work |
| You want your rota history corrected or deleted | You want your account deleted |
| Who can see what in your team | A notification did not arrive, or arrives when it should not |
The reason for the split is in the privacy policy: your employer controls the rota data, and we hold it for them. We cannot change a business's records on a member of staff's request, and you would not want us to be able to.
What to include
- What you were trying to do, and what happened instead.
- The name of the business you belong to.
- Your device and its operating system version — for example "Pixel 7, Android 15".
- The Snappy Staff version number from the app.
- A screenshot, if there is something to see. Blank out anything about colleagues that we do not need.
Please do not send us passwords. We never need one.
Before you write
You have signed in and there is nothing there
You are probably in a different account from the one you were invited to. Snappy Staff keys your membership to the Google or Apple sign-in used when you accepted the invitation. Sign out and back in the same way you did the first time.
You have not been added to the team
Only an owner or manager of the business can add you. We cannot put you into someone else's business, however reasonable the request — ask whoever runs your rota.
Notifications are not arriving
Check notifications are allowed for Snappy Staff in your phone's settings, and that you are not in a focus or do-not-disturb mode. If they are on and nothing arrives, tell us.
Snappy Staff is being replaced
Snappy Staff is being replaced by Kupaly. Nothing changes today, and no business will be moved without being told well beforehand — we have committed to at least 60 days' notice before Snappy Staff is withdrawn, in the terms.
Until then we keep Snappy Staff working: we fix faults and keep it running on current versions of iOS and Android. We are not adding features to it. If you write in with a suggestion, we will read it, and it is more likely to end up in Kupaly than here.
If you would rather move early, say so and we will help.
The other documents
- Terms and conditions — the agreement, including the data-processing terms for businesses.
- Privacy policy — what is held, by whom, and your rights over it.
- Delete your account — for staff and for business owners.
If we get it wrong
Say so in the same thread and we will look again. If you are still unhappy, write to Neirfeno Limited, 7 Thorter Way, Dundee, DD1 3DF, and a director will pick it up.
For a complaint about how personal data has been handled, the Information Commissioner's Office is at ico.org.uk/make-a-complaint — bearing in mind that for rota data the complaint is about your employer, not us.